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Privacy Policy

Privacy Policy

At Zhuhai Telehof Electrics Company Limited, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services, including visiting our website, purchasing our products, or contacting our team. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

This includes any information that identifies you as an individual, such as:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment details (e.g., credit card information)

1.2 Non-Personal Information

This includes aggregated or anonymized data that does not directly identify you, such as:

  • Browser type and version
  • IP address
  • Geographic location
  • Device information
  • Website usage patterns

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and gather information about website traffic and interactions.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Improve Our Services

  • Processing orders and transactions
  • Responding to inquiries and customer service requests
  • Enhancing user experience on our website
  • Customizing content and product recommendations

2.2 Marketing and Communication

  • Sending promotional emails, newsletters, and updates
  • Providing information about new products, services, and special offers

2.3 Compliance and Security

  • Ensuring compliance with legal obligations
  • Detecting and preventing fraudulent activities
  • Protecting the security of our systems and data

3. Sharing Your Information

We may share your information in the following scenarios:

3.1 With Third-Party Service Providers

We work with trusted third-party vendors who assist us in delivering our services, such as:

  • Payment processors
  • Shipping and logistics providers
  • Marketing agencies
  • IT support services

These providers are contractually obligated to protect your data and use it solely for the purposes of performing their services.

3.2 Legal Requirements

We may disclose your information if required by law or if we believe it is necessary to:

  • Comply with legal processes
  • Protect our rights and property
  • Prevent fraud or other illegal activities

3.3 Business Transactions

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the transaction.

4. Protecting Your Information

We take the security of your data seriously. Here’s how we safeguard your information:

4.1 Data Encryption

We use advanced encryption technologies to protect sensitive data, such as payment information, during transmission.

4.2 Secure Storage

Your data is stored on secure servers that are regularly monitored and updated to prevent unauthorized access.

4.3 Limited Access

Only authorized personnel with a legitimate business need have access to your personal information.

5. Your Rights and Choices

You have several rights regarding your personal information:

5.1 Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.

5.2 Opt-Out of Marketing Communications

You can unsubscribe from our marketing emails by clicking the “unsubscribe” link in any email or contacting us directly.

5.3 Data Deletion

You may request the deletion of your personal information, subject to certain legal or contractual obligations.

5.4 Cookie Preferences

You can manage your cookie preferences through your browser settings or by using tools provided on our website.

6. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once your information is no longer needed, we securely delete or anonymize it.

7. International Data Transfers

If you access our services from outside [Your Country], please note that your information may be transferred, stored, and processed in a country where data protection laws may differ. We ensure that appropriate safeguards are in place to protect your information during such transfers.

8. Children’s Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us, and we will take appropriate steps to delete it.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

[Company Name]
Email: export@telebahn.cn(inquiry)
Phone: +86 15018332755 (WhatsApp, WeChat)
Address: No.6 Jinhua Road, Xiaolin, Hongqi Town, Jinwan District, Zhuhai, China 519090.

This Privacy Policy demonstrates our commitment to protecting your data while providing exceptional services. Thank you for trusting us with your information.